Shipping and Delivery Policy

At Aesthetics4All.com, we are committed to ensuring a smooth and efficient shipping and delivery experience for our customers. This policy outlines the terms and conditions related to product shipment and delivery when you make a purchase through our website.

1. Shipping Partners and Delivery Process

1.1. We collaborate with trusted third-party logistics service providers ("Logistics Partners") to handle the shipping and delivery of our products. The details of the logistics provider responsible for delivering your order will be shared with you once your order has been dispatched.

1.2. Our standard dispatch timeline is between 1 to 4 business days (excluding Saturdays and Sundays) from the date of order confirmation. The estimated delivery timeline will be displayed on the order confirmation page and sent via email and/or SMS to your registered contact details.

1.3. While we primarily rely on our Logistics Partners for shipping and delivery, we reserve the right to ship and deliver products using our own resources without prior notice.

2. Serviceable Areas

2.1. We strive to deliver our products across India. However, we may, at our discretion, determine certain areas as unserviceable. If your area falls within an unserviceable region, we will notify you at the time of order placement. You may also check service availability by entering your pin code on our website.

3. Delivery Information and Responsibilities

3.1. To ensure timely and accurate delivery, we may collect essential details such as your name, shipping address, billing address, landmarks, and contact information. You must provide complete and accurate details during order placement. We shall not be liable for failed deliveries due to incorrect or incomplete information provided by you.

3.2. Secure delivery is ensured through a one-time password (OTP) verification system. Once your order is out for delivery, an OTP will be sent to your registered email and mobile number. You must provide this OTP to the delivery personnel for successful receipt of your package. If you are unable to retrieve the OTP, you may request a resend to your registered mobile number.

4. Delivery Attempts and Order Cancellation

4.1. Our Logistics Partners will make up to three (3) delivery attempts. If the delivery remains unsuccessful after the third attempt, we reserve the right to cancel the order and return the product to the original source. In such cases, shipping charges incurred by us may be deducted from any applicable refunds.

4.2. While we aim to meet the estimated delivery timelines, certain unforeseen circumstances may cause delays, including but not limited to:

• Logistical issues beyond our control.

• Extreme weather conditions.

• Political unrest, strikes, or employee lockouts.

• Acts of God (e.g., floods, earthquakes).

• Other unexpected disruptions.

4.3. In case of delays, we will make reasonable efforts to notify you via email and/or SMS. However, we do not assume liability for such delays or any associated claims.

5. Delivery Personnel and Responsibilities

5.1. We ensure that our Logistics Partners adhere to the highest professional and ethical standards. However, since they operate independently, we are not responsible for their conduct, including delays, service deficiencies, package mishandling, or any form of misconduct. Any disputes with delivery personnel must be resolved directly between you and the concerned service provider.

6. Order Tracking

6.1. Once your order is dispatched, you will receive a unique tracking number, allowing you to monitor your shipment status in real-time. You may track your order through our website or the logistics partner’s platform. Please note that tracking updates are managed by third-party providers and may experience time lags or inaccuracies.

7. Shipping Fees

7.1. Shipping charges, if applicable, will be mentioned at checkout and may vary based on product value, type, delivery location, and payment method.

7.2. Shipping fees are non-refundable except in cases where an incorrect, defective, or damaged product has been delivered due to our error and has been verified by our team.

7.3. For cash-on-delivery (COD) orders, our Logistics Partner is authorized to collect payment on our behalf. Such transactions are subject to our Fees and Payment Policy.

8. Returns and Reverse Logistics

8.1. If you wish to return a product, our reverse logistics partner will coordinate the return pickup once your request is approved. Returns and refunds will be processed in accordance with our Cancellation, Return, and Refund Policy.

9. Customer Support

For any queries related to shipping and delivery, please reach out to our customer support team:

• Email: support@aesthetics4all.com

• Phone: +91 91296 70904 (Available daily from 8 AM to 8 PM)